1. Overview
Because our services are custom and labor-based, refunds are evaluated on a case-by-case basis as outlined below. By engaging us, you agree to this Refund Policy.
2. Deposits & non-refundable fees
Project deposits cover engineering capacity reserved on your behalf and are non-refundable once work has begun. Discovery, scoping, and design fees are non-refundable once delivered.
3. Milestone-based work
For milestone-based engagements, fees paid for a milestone are non-refundable once that milestone has been delivered and accepted. If a milestone is not delivered as agreed and we are unable to remedy the issue within fifteen (15) days of written notice, you may request a pro-rata refund for the undelivered portion.
4. Subscription & retainer services
Monthly retainers and SaaS subscription fees are billed in advance and are non-refundable for the current billing period. You may cancel future billing at any time by giving written notice at least seven (7) days before the next billing date.
5. Refund requests
To request a refund, email support@amicicitta.com with your invoice number, payment date, and reason for the request. We respond to all refund requests within five (5) business days.
6. Chargebacks
We ask that you contact us first to resolve any billing issue before initiating a credit-card chargeback. Fraudulent chargebacks may be disputed and may result in suspension of services.
7. Approved refund processing
Approved refunds are issued to the original payment method within ten (10) business days. Depending on your card issuer, it may take additional time for the refund to appear on your statement.
8. Contact
FTEtech IT Services SLO LLC
1575 Saratoga Ave, Grover Beach, CA 93433, USA
Email: support@amicicitta.com
Phone: (805) 457-0777